My Aunt and I came across the ad in the Beverly Review for Nancy’s, when she transitioned to hospice care in the spring of 2023. Having spent the last 50+ years in the Beverly neighborhood, and having been a small business owner herself, it was exciting that there was a locally owned option for home care where the owner, managers and staff also had a deep connection to the southwest Chicago community. I reached out via the web form, and was contacted in less than a day to set up a meeting.

The next day, the business and staff manager, along with the caregiver they had in mind for us based on the phone interview, came to meet us at her home to answer all our questions. It was a personal touch that, despite having a background myself in long-term home care, was impressive and incredibly reassuring that we had made the right decision for a home care agency. It was a feeling that we continued to experience all throughout our relationship with Nancy’s; I never lost the notion that the management team was just a phone call away.

Our caregivers were also also impressive and professional in every way. Twenty-four hour staff management is a tricky endeavor for any business, and Nancy’s handled any situation or request that came up with great communication and follow-up, every time. Our main Monday through Friday daytime caregiver quickly became family to us, and I will never forget the caregiver’s personal and touching words in the early morning hours when she passed. Nancy’s forever has a place in our hearts for the support they showed our family, and comfort and companionship they provided my Aunt in the final months of her life.